Work
Founder’s Office, Enrich Labs. Problems owned and the systems built around them.
Customer support and customer success
Took ownership of both for InboxKit and SendKit and defined the SLAs from scratch. First response under 15 minutes. Average time to resolution around 40 minutes.
Go-to-market
Led SendKit go-to-market and owned distribution for Enrich.so and KYRO. Mapped a 179-company integration partner tracker for Enrich.so and modelled six GTM channels.
Hiring
Built the team in parallel with the work. Personally hired about 40 of roughly 50 people across support, growth, engineering and operations.
HR and PR
Ran both on lean budgets. KRA and KPI frameworks for support and HR, policy reviews, appraisals, compensation documentation, partner agreements and PR event coordination.
The mandate
Trusted with an end-to-end mandate to run Enrich Labs for a quarter, scoped directly by the CEO.
Earlier
- Clout Dating, Co-Founder
- Ferns N Petals
- Marquee Equity
- Perkly
- Simplify Money
- X-Culture
- RxMen